All Mategamia standard furniture comes with a 12 month warranty/guarantee. Mategamia furniture is made with only high quality raw materials, fittings and finishes.
The processing and drying of all wood is done in-house, so furniture moisture content (MC) is strictly controlled and quality maintained. Hardware, often imported, is made according to designer specification. International Hardware companies also offer their own guarantee.
In the unlikely event that an item provided by Mategamia does not meet the requirements of standard hospitality usage (said standards being discussed prior to production), we request that the purchaser notify us in writing with details of the problem, including photos, conditions of delivery, conditions of onsite usage, which delivery/PO, etc. After a claim has been verified and liabilities appointed, Mategamia will negotiate the appropriate steps for repair and/or replacement in a timely/cost effective manner for all parties.
Mategamia cannot be held responsible for damages within the container. All goods should be insured. To make an insurance claim for shipping damages have to be photographed immediately upon opening the container and as the damages are exposed. Mategamia cannot be held responsible for damage caused in transit, or due to improper handling or storage. On client-designed, custom-made furniture, we cannot always guarantee the furniture performance and, as such, all custom designs should be carefully considered BY CLIENT prior to manufacture.
Mategamia cannot be held responsible for furniture problems due to poor design by either clients or third parties, especially when appropriate time for research development and testing have not been allowed. Antiques, Art Furniture, Roots, Slab Furniture, and “Origins” style furniture may have natural material imperfections which are beyond the control of Mategamia. Such imperfections make them unique, we will ensure that they are delivered in good condition and fit for the purpose intended.
Massively thick/heavy items are likely to experience natural, non-structural cracking. All knock-down items will come with assembly instructions, fixings and we will provide touch-up kits with all large orders, to help the installers on site deal with any scratches, marks, etc.
The Managing Director
PT. MARTIN AND SONS EXPORT