YES, Mategamia is a manufacturing company, thus furniture that’s made is based on customer’s order.
At Mategamia, you get years of knowledge that can warranty high-quality hand-made furniture. All the processes of designing and producing are controlled in the house until delivery – by our skilled team. That is why we stand to be free of manufactures defects. In a particularly unfortunate case concerning our quality standard, we will consider your report, and we will take the proper measures to address your concern. All our products come with a 12-month warranty.
Yes, we can work together with our clients to make custom designs. You can send us designs by e-mail complete with the preferred measurements and what materials you need. We will discuss with our craftsmen as to what is possible and send through and changes to the construction that may be necessary to ensure a safe, durable, and beautiful product.
Others may want to know to what level will we customize? Well, if you can dream it, we will try to figure out how to make it happen. You would need to let us know in advance what is your time restraints and budget limitations so that we can design your dream with that knowledge in mind. For custom- made we guarantee your security. We will not sell our customer’s design and information to any third party.
We commit ourselves to ensure that you receive your Mategamia Product as quickly as possible. Our sales team and representatives will be able to give you a more detailed answer according to the size of your order and our current production status.
At Mategamia, all of our products are checked by our Quality Control team in many production steps. Our QC starts with the selection of materials until the finishing and packaging system. If you receive some damage, we are open to discussions and solutions.
Our sales are more directed towards B2B because we are direct manufacturers. Still, we also serve retail customers in our gallery without a minimum order, so that you can have the feeling of buying products straight from the factory.
You can order FCL (Full Container Load) or LCL (Less Container Load).
- For FCL minimum order: 1×20” container.
- For LCL minimum order: 10 cubic meters.
When you place an order with us, we will do our best to give you approximate production stages and arrival time frame.
Payment method using CP (commitment Payment) 50% upfront via Bank Transfer, after the furniture production, the client is required to pay the balance.
FCL (Full Container Load): foam sheet, single face/paper wrap, box (upon request for box and there is an extra cost for a box) Mirror or item with glass: foam sheet, Styrofoam, single face /paper wrap, pallet/wooden crate LCL (Less Container Load): foam sheet, single face /paper wrap, pallet/wooden crate, box.
We are in excellent cooperation with many reliable freight forwarders and shipping lines. We can get the best rate and service on this. Or, you are allowed to choose the forwarder or shipping lines you prefer.
Yes, we have a dedicated, experienced team of drafters, designers, and prototype engineers in handling projects from 3D drawing to Mockup samples, we will guide you until the completion of the whole project.
Our corporate office is located in Jakarta, the capital of Indonesia. Our factory is located in Jepara province of Central Java, Indonesia.
Yes. Under Indonesian law, SVLK certification and related documents (SVLK certificates and export licenses called V-Legal Documents) constitute proof of legality for Indonesian timber products. Until the start of FLEGT licensing, Indonesian products with a V-Legal Document that are exported to the EU will have to go through the usual due diligence process under the EU Timber Regulation (EUTR). Once FLEGT licensing starts, FLEGT-licensed products will be considered to comply with the EUTR requirements, meaning that no due diligence is required.